Update: I’m getting some questions on how we did this, so… We have a Horizon system – look for the searchinput.xsl page in your XSL folder. Then find the appropriate chunk of code where the “nothing found” message and table appears, and add the meebome widget there.
And if you have more questions, feel free to email me (davidleeking at gmail dot com) – and I’ll put you in touch with our Web Administrator.
What did we do? We added a Meebo widget to unsuccessful keyword searches in our library catalog. This way, when a customer searches our catalog and doesn’t find anything, they can contact us via IM and ask for help (we also display our phone number if they want to call).
SO – should be interesting to see what we get from this (since we just turned it on maybe 15 minutes ago). If nothing else, it’s a solid attempt at “humanizing” the OPAC!