Have you ever attended the Handheld librarian online conference? I have, and have enjoyed them – they’re usually full of great ideas on using technology, mobile tools, etc.

I am one of the presenters at next week’s Handheld Librarian 7 (it’s being held on August 15-16)! I’m giving the last presentation of the day on Wednesday – here’s what I’ll be talking about:

Title: Face2Face: Using Social Media Tools to Create Great Customer Connections

Description: The average library or organization has yet to embrace emerging social tools. In fact, many haven’t even started. Yes, they have a website. But the content is mostly ABOUT the organization – there’s no face 2 face engagement between customers and the organization. Social tools like Facebook or Twitter? Relatively non-existent. If they DO exist, they are used primarily as one-way broadcast mediums. Not as a way to connect with and deepen relationships with customers.

What are these organizations missing? Real, online connections with their customers. In this presentation, David explains how online engagement works, and provides practical ways to start and sustain conversations with customers.

Other speakers include Earnestine Adeyemon, Robin Ashford, Jason A. Clark, Bohyun Kim, Breanne A. Kirsch, John Larson, Chad Mairn, Willie Miller, Mary Minow, Iman Moradi, Dawn Nelson, Ken Petri, and Sue Polanka. Ellyssa Kroski and Lee Rainie are both keynote speakers. Find out more about the sessions/speakers on the HHL Presenters page.

It’s a great conference, and there’s no travel involved! If you’re interested, make sure to register now.