Last Friday, I spoke at the Nicholson Memorial Library System in Garland, TX (a suburb of Dallas). It was a fun time - nice library, great people wanting to learn new things. Can't beat that! I spoke at their annual Staff Day, and gave two … [Continue reading]
Writing an Experience Brief
I just realized that I mentioned using an Experience Brief in my book and in some of my presentations, but haven't explained much about actually writing one. Since it's something I want to do for my library's website, I decided to do some "how-to" … [Continue reading]
Dealing with Comments on your Website
First, a bit of backstory: my library is going to start charging late fees. Wow - exciting, David! Most libraries do that! Yeah, yeah - I know. But we haven't had a late fee for 35 years or so, so it's a bit of a big deal in Topeka right now. We're … [Continue reading]
Idea from Designing for the Social Web
Just read/skimmed Joshua Porter's book, Designing for the Social Web (Voices That Matter). In all, it's a good book that has lots of great ideas for building social sites. The book focuses first on defining what the social web is, and then spends … [Continue reading]
Usability Goes Halfway
Usability is great - you want to have a website that's usable, right? Lots of organizations do usability studies - even pay for them. But you know what? Usability only tells half the story. And that's bad. Here's what I mean. Usability deals with … [Continue reading]
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