ALA2007: RUSA Preconference: The Hyperlinked Library: Reference Services in the 2.0 World

Michael Stephens, Keynote: The Hyperlinked Library: Reference Services in the 2.0 World

David says: other people probably took better notes – honestly, I really enjoy just sitting and listening to Michael talk – he does a great job, and it’s fun!

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introduced web and library 2.0, discussed the information revolution that’s taking place.

three things to do:

evolve – checking out laptops, camcorders, etc… welcoming buildings
let go of control – no cell phone signs as examples
be visible online

plan with your users

engage your users
– catalog search box in facebook
– comments in catalog

adopt a 2.0 philosophy

– throw out the culture of perfect
– learn from the gamers (it’s ok to make mistakes)
– discover, play and experience these new tools

Second Life reference desk – 200 questions a week

create a culture of trust
– trust users
– trust each other

ala2007