Ever had to apologize to a customer about something you or your library didn't do well? Well, guess what? I did that just last week. We have a Mediabank media dispenser that has been acting up (as in, it's been out of order for a month, and been … [Continue reading]
WebJunction Competencies Video
My newest video for WebJunction is out! This time around, I provide a succinct explanation of how competencies can be useful to you and your library. It fits nicely with WebJunction's Competencies website (you should check it out sometime). Enjoy! … [Continue reading]
Library of Congress vs Wikileaks … and some silliness, too
I'm sure most of you know about Wikileaks - interesting stuff, for sure. For the most part, I'm not getting into that - I'll leave all that legality stuff for others to discuss. However, I WILL mention the Library of Congress and their decision to … [Continue reading]
anonymity, libraries, and websites
Yesterday, I had an interesting conversation about privacy that stemmed from part 1 of the ALA Techsource webinar Robin Hastings and I lead on social media (part 2 is on Dec 8!). Someone asked about posting staff names on their library website, so I … [Continue reading]
Facebook, Personal Profiles, and Business Accounts
This came up recently in the comments on my Social Media Policies for Staff post, so thought I'd discuss it further. Please add your thoughts! Here's the issue: some people and organizations want very much to keep their personal profiles very … [Continue reading]
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