I recently visited Darien Library with the goal of checking out their innovative approach to technology - goal achieved! Check out the video in this post (and thanks to John Blyberg for the tour and for putting up with my video camera!). While their … [Continue reading]
Mashing Up the Community at MLA2009
Climbing Out of the Box Mashing Up Our Community View more presentations from David King. I spoke at the Massachusetts Library Association conference today - fun time! Here's the Slideshare version of my presentation - moved from traditional … [Continue reading]
Be Nice to Customers – Even Online
Remember all that Domino's Pizza craziness of a week or so ago? This video, originally from the Today Show, explains what happens after the fact when employees do stupid things online - in this case, the employees were apparently fired (among other … [Continue reading]
We’ll Answer Within Two Business Days
Here's a pic of the reference desk at Anywhere Public Library in Fakeola, USA. As a service to their customers, they decided to create a sign letting their patrons know that their questions might not be answered right away. After all, some questions … [Continue reading]
Finding Michael in Lincoln
What do you do in Lincoln, Nebraska after you give a presentation at the library's staff day? You have dinner with Michael Sauers and family! Thanks, Michael, Mary, kids, cats, and dogs for a fun time! … [Continue reading]
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