I attended a vendor presentation last week, and one of the reps said something very interesting about getting a library to 100% self-check. Here's what he said: "100% self-check is really easy to get to. You just eliminate any other way. It's not … [Continue reading]
Helpdesk Ticket Tracking Software – what are your options?
IT helpdesk ticket tracking software - my library uses it. Right now, we use Track-It by BMC. But it’s clunky, hard to use, and isn’t quite meeting our needs anymore. So it’s time to start exploring our options! Guess what? There are a TON … [Continue reading]
Four Mobile Options for Libraries
I just read Your 4 Mobile Options by Paul Boag. Good stuff! In the article, Paul suggests that there are basically four options when it comes to having a mobile presence (taken from Paul's article - you should go read the whole … [Continue reading]
Greatest Hits from Pew Internet’s Library Research – from ALAMW13
One more set of sketchy notes from ALAMW13 - this time from Lee Rainie, director, Pew Research Center’s Internet & American Life Project @lrainie, libraries.pewinternet.org Pew has done three phases of research on … [Continue reading]
ALA, Ebooks & Libraries: Where do we Stand & Where are we Going?
This was a presentation/panel discussion I attended at ALA Midwinter 2013 (#alamw13). Interesting stuff! Here are some notes (not comprehensive): Panelists included: Jamie LaRue, Douglas County Libraries Alan Inouye, ALA OITP Matt … [Continue reading]
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