Just a follow-up thought to my post on strategic and technology planning. I’m sure y’all know this, but guess what? The technology planning and implementation is the easy part.
The hard part is the people.
Here’s an example of what I mean: Last year, my library’s biggest technology project was our RFID/Self Check project. It included tagging every item in the collection with an RFID tag and installing eleven self check kiosks throughout the building.
The technologyÂ part was easy – we worked with our vendors to make sure the kiosks worked, the new RFID gates went up, and the RFID tagging stations worked.
The hard part was “everything else,” which included:
- planning a bunch of RFID tagging teams and schedules (we closed for a week and staff did the tagging)
- rethinking customer flow in our circulation lobby and around the building
- teaching our customers the “new way to check out”
- Working through a new process for our technical services and circulation departments
And I’m sure I’m forgetting something. Has the technology been flawless? No – it’s technology. Something WILL go wrong.
But the “people” part – that affects everyone. You want to make sure the technology parts are done right. But also make certain to get the most important parts of your project right, too. The people parts.
Image by Jonny Wikins