My post titled Anonymity, libraries and websites received quite a variety of comments - thanks for that! The comments cover the whole nine yards - everything from "well, of course David - yay for transparency" to "no, we'd never do that, and don't … [Continue reading]
Apologizing & Communicating with Customers
Ever had to apologize to a customer about something you or your library didn't do well? Well, guess what? I did that just last week. We have a Mediabank media dispenser that has been acting up (as in, it's been out of order for a month, and been … [Continue reading]
WebJunction Competencies Video
My newest video for WebJunction is out! This time around, I provide a succinct explanation of how competencies can be useful to you and your library. It fits nicely with WebJunction's Competencies website (you should check it out sometime). Enjoy! … [Continue reading]
Library of Congress vs Wikileaks … and some silliness, too
I'm sure most of you know about Wikileaks - interesting stuff, for sure. For the most part, I'm not getting into that - I'll leave all that legality stuff for others to discuss. However, I WILL mention the Library of Congress and their decision to … [Continue reading]
anonymity, libraries, and websites
Yesterday, I had an interesting conversation about privacy that stemmed from part 1 of the ALA Techsource webinar Robin Hastings and I lead on social media (part 2 is on Dec 8!). Someone asked about posting staff names on their library website, so I … [Continue reading]
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