Some of you might be interested in attending this webinar coming up on December 1 and Decomber 8 (two part series) that Robin Hastings and I are leading. Here's the details (and here's where you can register): The popularity of social … [Continue reading]
That library smell – it’s the smell of death
Stephen Abram recently posted Are Books Smelly? Fun read - learn all about why old books smell! And I have to admit - I've been thinking about "that old book smell" that some libraries have for awhile now. Here's why - it seems to me that the … [Continue reading]
Podcamp Topeka – Social Media ROI
Social Media ROI - presented by Eric Melin at Spiral16 Who owns social media? public relations - crisis management marketing - brand reputation management sales/bizDev - lead generation customer service - engagement/retention product … [Continue reading]
Podcamp Topeka – Patrick O’Keefe
We just held our second podcamp at the library - Podcamp Topeka 2010. It went well! Here are notes from our keynote presentation: Patrick O'Keefe gave the keynote presentation talking about the Social Technographics Ladded people who … [Continue reading]
5 Tips for Dealing with Difficult Patrons on the Web
I have been working on a video series for WebJunction, and the first video is up! I have it embedded in this post - so you can watch it here. This video focuses on dealing with difficult online patrons. I give 5 tips that I've used and seen in … [Continue reading]
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