social media | emerging trends | libraries
Usability. It's something ALL websites should work on ... all the time. For example, check out this AirTran page. I was checking in and printing boarding passes for my daughter, and this page appeared. Directly underneath the "print now" label, … [Continue reading]
I've come to the end of my thoughts (for now) on developing an online first mentality for your library. Here's a handy list of the whole series of articles: Developing an Online First Mentality: Part One: What IS Online First? Part Two: In the … [Continue reading]
Finishing up with this series. In this post, let's talk about something simple that relates to adapting an online first mentality. Where are your customers? Guess what? For most of the day, they are not in your library building. Darn! So where are … [Continue reading]
Improving the Customer Experience: on the web, in the library, in the community from David King Last week, I visited the Los Angeles Public Library's central library, and spoke as part of their Innovation Leadership Program. So I re-worked my … [Continue reading]
I've been talking about developing an online first mentality for your library. In part one, I introduced the concept. In part two, I gave some examples of how it might work in a library setting. In part three, let's make sure that everything your … [Continue reading]