A little over a month or so ago, my library bought our first 3D printer, a Makerbot - the newest, 5th Generation Makerbot. Our goal is to put it out for public use this fall (one of the options in our planned makerspace/digital media lab). But … [Continue reading]
Usability is Still a Thing
Usability. It's something ALL websites should work on ... all the time. For example, check out this AirTran page. I was checking in and printing boarding passes for my daughter, and this page appeared. Directly underneath the "print now" label, … [Continue reading]
Developing an Online First Mentality, Part Five: More Reading on Online First
I've come to the end of my thoughts (for now) on developing an online first mentality for your library. Here's a handy list of the whole series of articles: Developing an Online First Mentality: Part One: What IS Online First? Part Two: In the … [Continue reading]
Developing an Online First Mentality, Part Four: Where does your community hang out?
Finishing up with this series. In this post, let's talk about something simple that relates to adapting an online first mentality. Where are your customers? Guess what? For most of the day, they are not in your library building. Darn! So where are … [Continue reading]
My Slides for Los Angeles Public Library
Improving the Customer Experience: on the web, in the library, in the community from David King Last week, I visited the Los Angeles Public Library's central library, and spoke as part of their Innovation Leadership Program. So I re-worked my … [Continue reading]
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