My library's Web Developer, Nathan Pauley, emailed this infographic to me, and it's really cool! They studied smartphone use (or more accurately, it looks like they studied web and app use on smartphones, since they excluded email, sms messages, and … [Continue reading]
Commit, Already
I attended a vendor presentation last week, and one of the reps said something very interesting about getting a library to 100% self-check. Here's what he said: "100% self-check is really easy to get to. You just eliminate any other way. It's not … [Continue reading]
Helpdesk Ticket Tracking Software – what are your options?
IT helpdesk ticket tracking software - my library uses it. Right now, we use Track-It by BMC. But it’s clunky, hard to use, and isn’t quite meeting our needs anymore. So it’s time to start exploring our options! Guess what? There are a TON … [Continue reading]
Four Mobile Options for Libraries
I just read Your 4 Mobile Options by Paul Boag. Good stuff! In the article, Paul suggests that there are basically four options when it comes to having a mobile presence (taken from Paul's article - you should go read the whole … [Continue reading]
Greatest Hits from Pew Internet’s Library Research – from ALAMW13
One more set of sketchy notes from ALAMW13 - this time from Lee Rainie, director, Pew Research Center’s Internet & American Life Project @lrainie, libraries.pewinternet.org Pew has done three phases of research on … [Continue reading]
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