I was just on TV this morning at Fox 4 News in Kansas City, doing a 3-minute segment about my book, Face2face: Using Facebook, Twitter, and other Social Media Tools to Make Great Customer Connections. It was fun! Here's my bit: Enjoy! … [Continue reading]
Answering some Questions about Social Media
Once in awhile, some of you guys ask me questions via email. Usually, I just answer back in another email. This time, I thought I'd also answer via a blog post - you might find something useful here, too. The question was about social media - how … [Continue reading]
ALA President’s Open Letter on Ebooks and Publishers doesn’t get us very far
Maureen Sullivan, ALA president, just posted an Open Letter to America's Publishers. Go read it, then come back and discuss. On the one hand, it’s a fine letter, addressing all the appropriate stuff. On the other hand ... I think I'm confused. … [Continue reading]
Face2face interview on the SitePoint Podcast
I was just interviewed about my new book (Face2face: using Facebook, Twitter, and other social media tools to create great customer connections) for the SitePoint podcast. Patrick O'Keefe (@ifroggy on Twitter) did the interview, and we talked about … [Continue reading]
Ebooks and Econtent Brainstorming in Montana
Michael Porter and I recently gave a 3-hour workshop on the econtent landscape at the Montana State Library Fall Workshop. During the workshop, we divided participants into groups, and asked them to do some brainstorming on three questions. I … [Continue reading]
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