I sometimes pick up those cool Starbuck's Free App/Free Song/Free Book cards when I'm at Starbucks buying a coffee. I think those cards are pretty cool, and I think they just might work in a library setting, too. What if libraries did something … [Continue reading]
Be Business Casual
In a previous post, I said I'd talk more about being "business casual." What exactly does being business casual mean? First off, I have a whole chapter devoted to this idea in my new book, Face2Face (and I'd love it if you bought a copy!). If you … [Continue reading]
A visual Social Media Strategy: Show, Don’t Tell
My new book, Face2face: Using Facebook, Twitter, and other Social Media Tools to Create Great Customer Connections, was just mentioned in this Inc.com article -Â Better Social Media Strategy: Show, Don't Tell. Sweet! In the article (sort of an … [Continue reading]
Newest Freak Out, Geek Out, Seek Out Presentation
Freak Out, Geek Out, Seek Out: Trends, Transformations & Change in Libraries from David King Yesterday, I gave a 3-hour seminar on change, the emerging web, and customer experience to a group of librarians at SEKLS. It was a good day! There was … [Continue reading]
Don’t be Pinterest Support!
Great. Ok, so my library has a techie problem with Pinterest. It screws up links from our catalog. Other places read them fine, but not Pinterest. So I thought "hey - I'll try out Pinterest support," and see what happens. Well. My first attempt … [Continue reading]
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