I recently spoke at the New England Library Association's ITS Spring Event in Portsmouth, NH. Fun day, cool people! I spoke about library website UX, and provided some tips on making library websites easier to use. They made a video of my talk - … [Continue reading]
Social Media Best Practices
Ever wish a social media company like Facebook or Twitter would tell you the best way to post on their site? Well - you're in luck! Most social media companies want to embrace the business user (that's you), and have some sort of best practices … [Continue reading]
Books is Not Your Brand
Businesses and organizations have some pretty recognizable stuff. McDonald's has their hamburger. Nike has their swooshy logo and their "just do it" tagline. Google has their search engine. Apple has the iPhone. These things - products, logos, … [Continue reading]
App Advisory at the Library
Libraries have recommended stuff to customers for years. Reader's advisory. Video suggestions. New music to listen to. Ways to start a research project. Why not app advisory? Think about it. What do over half of your customers have? … [Continue reading]
Huge List of Social Media Policies
I've been working on a set of social media guidelines for my library. It's still in rough draft form, and has a long way to go (i.e., a bunch of meetings) before the library decides to use it. Social media policies and guidelines can be really … [Continue reading]
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