Do you adequately staff the busiest parts of your library? For example, if you have a busy reference desk, you probably make sure there are staff to meet demand. If your circulation desk gets busy in the afternoons, you probably put another person … [Continue reading]
My Trip to the Apple Store
A few weeks ago, I dropped my iPhone and cracked the screen (see accompanying picture of my poor iPhone). I don't use a smartphone case (I know, I know), but I also haven't dropped my phone in 8 years. So I was bummed. Oh well - time to visit … [Continue reading]
Your Digital Branch has Unique Content
Did you know that Emerald Group Publishing has a Special Features part of their website? They have some really useful articles there ... one of them being an article from me! I just posted this - Your Digital Branch has Unique Content. What do I … [Continue reading]
Serving People Who are Different Than You
I just read the book Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand, by Kelly McDonald (that is one long title!). I read it around the same time I attended ALA's … [Continue reading]
Make your Website UX ROCK
I recently spoke at the New England Library Association's ITS Spring Event in Portsmouth, NH. Fun day, cool people! I spoke about library website UX, and provided some tips on making library websites easier to use. They made a video of my talk - … [Continue reading]
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