social media | emerging trends | libraries
Michael Porter and I recently gave a 3-hour workshop on the econtent landscape at the Montana State Library Fall Workshop. During the workshop, we divided participants into groups, and asked them to do some brainstorming on three questions. I … [Continue reading]
I sometimes pick up those cool Starbuck's Free App/Free Song/Free Book cards when I'm at Starbucks buying a coffee. I think those cards are pretty cool, and I think they just might work in a library setting, too. What if libraries did something … [Continue reading]
In a previous post, I said I'd talk more about being "business casual." What exactly does being business casual mean? First off, I have a whole chapter devoted to this idea in my new book, Face2Face (and I'd love it if you bought a copy!). If you … [Continue reading]
My new book, Face2face: Using Facebook, Twitter, and other Social Media Tools to Create Great Customer Connections, was just mentioned in this Inc.com article -Â Better Social Media Strategy: Show, Don't Tell. Sweet! In the article (sort of an … [Continue reading]
Freak Out, Geek Out, Seek Out: Trends, Transformations & Change in Libraries from David King Yesterday, I gave a 3-hour seminar on change, the emerging web, and customer experience to a group of librarians at SEKLS. It was a good day! There was … [Continue reading]